Utilize MONKEY™ to gain control and scale in your takeout, delivery & catering sales channels.
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Architecture

Enterprise architecture

Comprehensive Cloud Platform to help you gain control and scale your takeout, delivery & catering sales channels.

We deliver software, information, and services that empower food service operators to execute and excel at their off-premise sales channels.

Get Started
Architecture

Enterprise architecture

Comprehensive Cloud Platform to help you gain control and scale your takeout, delivery & catering sales channels.

We deliver software, information, and services that empower food service operators to execute and excel at their off-premise sales channels.

Get Started

Online, Mobile-Web, Call-Center Ordering

Customer-facing online and mobile-web ordering experience for takeout, delivery & catering service channels:
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  • Ability for customers to place mobile orders, view location specific menus, find store hours, and obtain contact information.
  • Location-based search for the nearest restaurant location for pickup or delivery.
  • Customer facing features: order as guest, ASAP ordering, up selling, coupons, customer accounts to manage address book, credit card on file, and order history for quick re-ordering of previous orders.
Any Screen, Anywhere:
  • Fluid and dynamic grid user interface design allowing support for all display devices (desk-top, tablet and mobile).
  • Highly configurable CSS3 and HTML5 content management system, allowing the customer facing online/mobile-web experiences to be tightly integrated to restaurant brand’s existing online experience.
  • Available mobile-application support through third-party partners utilizing single sign-on integration for seamless guest ordering experience via the mobile application.
Enterprise Order Management:
  • Catering workflow order management for catering orders manufacturing. Available configuration for catering orders workflow to allow for electronic confirmation and acceptance of orders.
  • Instant routing of takeout and delivery orders to the correct store POS (requires POS integration) for production and distribution (pickup or delivery) to the customer.

Customer Relationship Management

Gain a 360 degree perspective of your customer’s interactions and transaction history…
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  • Gain a 360 degree perspective of your customer’s interactions and transaction history with your brand via a customer relationship management (CRM) tool, specifically designed for your takeout, delivery, and catering sales channels. Providing leadership and sales staff with lead management, conversion, and tracking.
  • Accurate tracking of sales related tasks, including leads and sales targets.
  • Detailed task management functionality, allowing staff and leadership to effectively delegate and track customer specific activities and touch points.
  • Efficient account management, allowing sales efforts to be focused on higher profit catering customers.
  • Visibility into sales performance and Key Performance Indicator (KPI) metrics.
Online Ordering

Online, Mobile-Web, Call-Center Ordering

Customer-facing online and mobile-web ordering experience for takeout, delivery & catering service channels:
Show More
Show More
  • Ability for customers to place mobile orders, view location specific menus, find store hours, and obtain contact information.
  • Location-based search for the nearest restaurant location for pickup or delivery.
  • Customer facing features: order as guest, ASAP ordering, up selling, coupons, customer accounts to manage address book, credit card on file, and order history for quick re-ordering of previous orders.
Any Screen, Anywhere:
  • Fluid and dynamic grid user interface design allowing support for all display devices (desk-top, tablet and mobile).
  • Highly configurable CSS3 and HTML5 content management system, allowing the customer facing online/mobile-web experiences to be tightly integrated to restaurant brand’s existing online experience.
  • Available mobile-application support through third-party partners utilizing single sign-on integration for seamless guest ordering experience via the mobile application.
Enterprise Order Management:
  • Catering workflow order management for catering orders manufacturing. Available configuration for catering orders workflow to allow for electronic confirmation and acceptance of orders.
  • Instant routing of takeout and delivery orders to the correct store POS (requires POS integration) for production and distribution (pickup or delivery) to the customer.
CRM

Customer Relationship Management

Gain a 360 degree perspective of your customer’s interactions and transaction history…

Show More
Show More
  • Gain a 360 degree perspective of your customer’s interactions and transaction history with your brand via a customer relationship management (CRM) tool, specifically designed for your takeout, delivery, and catering sales channels. Providing leadership and sales staff with lead management, conversion, and tracking.
  • Accurate tracking of sales related tasks, including leads and sales targets.
  • Detailed task management functionality, allowing staff and leadership to effectively delegate and track customer specific activities and touch points.
  • Efficient account management, allowing sales efforts to be focused on higher profit catering customers.
  • Visibility into sales performance and Key Performance Indicator (KPI) metrics.

Order Production Management

Order workflow and Order Production Management for your takeout, delivery & catering service channels.

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  • Transition catering order production to a manufacturing workflow via production reports, assembly reports, and pack slips to manage a more efficient, reliable, and easily scalable catering orders build process. Do more with less!
  • Instant routing of takeout and delivery orders to the correct store POS (requires POS integration) for production and distribution (pickup or delivery) to the customer.
  • Catering online/mobile-web orders will be managed against a specific catering order cut-off time to provide store operations with the appropriate time to manufacture catering orders.
  • Takeout orders will be managed against order throttling and comprehensive lead-time configuration settings that can be customized by location.
  • Delivery orders can be assigned to internal delivery staff for self delivery management or to 3rd party delivery service providers.

Delivery Management

Toolset for Self Delivery and integration with 3rd Party Delivery Providers.

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  • Whether it is standard order delivery, or large orders delivery, assign and dispatch orders to internal staff to manage a self delivery program, or assign and dispatch orders to engaged 3rd party delivery service providers to help you manage the logistics of getting orders from your stores, to your customers.
  • For self delivery programs, available advanced delivery management platform to:
      • Empower your drivers with a driver mobile app for ease delivery order assignment and routing.
      • Visibility to your customers on where their orders are on route.
      • Capture pictures, digital signature, or other artifacts of the delivery experience left behind.  Great for catering orders being setup for customers onsite.

Food Production Management

Order Production Management

Order workflow and Order Production Management for your takeout, delivery & catering service channels.

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Show More
  • Transition catering order production to a manufacturing workflow via production reports, assembly reports, and pack slips to manage a more efficient, reliable, and easily scalable catering orders build process. Do more with less!
  • Instant routing of takeout and delivery orders to the correct store POS (requires POS integration) for production and distribution (pickup or delivery) to the customer.
  • Catering online/mobile-web orders will be managed against a specific catering order cut-off time to provide store operations with the appropriate time to manufacture catering orders.
  • Takeout orders will be managed against order throttling and comprehensive lead-time configuration settings that can be customized by location.
  • Delivery orders can be assigned to internal delivery staff for self delivery management or to 3rd party delivery service providers.
Distribution - Self delivery & 3rd party delivery

Delivery Management

Toolset for Self Delivery and integration with 3rd Party Delivery Providers.

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  • Whether it is standard order delivery, or large orders delivery, assign and dispatch orders to internal staff to manage a self delivery program, or assign and dispatch orders to engaged 3rd party delivery service providers to help you manage the logistics of getting orders from your stores, to your customers.
  • For self delivery programs, available advanced delivery management platform to:
      • Empower your drivers with a driver mobile app for ease delivery order assignment and routing.
      • Visibility to your customers on where their orders are on route.
      • Capture pictures, digital signature, or other artifacts of the delivery experience left behind.  Great for catering orders being setup for customers onsite.

Integrated accounting

Integrated accounting and collections management, including…
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  • Integrated accounting and collections management, including:

  • Managing house accounts, issuing Statements and managing associated Accounts Receivable
  • Dealing with tax exempt organizations
  • Deposits, credits, refunds, charge backs, and capturing payments.
  • Direct interface with prominent credit card gateways. Processing of funds through your credit card processor, associated Merchant ID and business bank account.
  • PCI compliance and security-focused best practices are audited and verified by credited 3rd party external auditor.

Reporting and analytics

In-platform financial, operational, marketing, and customer service canned reports.

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  • Several in-platform financial, operational, marketing, and customer service canned reports.
  • Available data warehouse service (“MonkeySee Data Service”) making available detailed business data collected through the MONKEYTM platform.

  • Aggregated business data capture for sales, accounting, orders and operational reports.
  • Ability to create and query ad-hoc reports for above-store analysis.
  • Data access for trusted third-party partners to extend data analysis capabilities and value-added services.
Integrated Accounting

Integrated accounting

Integrated accounting and collections management, including…

Show More
Show More
  • Integrated accounting and collections management, including:

  • Managing house accounts, issuing Statements and managing associated Accounts Receivable
  • Dealing with tax exempt organizations
  • Deposits, credits, refunds, charge backs, and capturing payments.
  • Direct interface with prominent credit card gateways. Processing of funds through your credit card processor, associated Merchant ID and business bank account.
  • PCI compliance and security-focused best practices are audited and verified by credited 3rd party external auditor.

Reporting & Analytics

Reporting and analytics

In-platform financial, operational, marketing, and customer service canned reports.

Show More
Show More
  • Several in-platform financial, operational, marketing, and customer service canned reports.
  • Available data warehouse service (“MonkeySee Data Service”) making available detailed business data collected through the MONKEYTM platform.

  • Aggregated business data capture for sales, accounting, orders and operational reports.
  • Ability to create and query ad-hoc reports for above-store analysis.
  • Data access for trusted third-party partners to extend data analysis capabilities and value-added services.

Monkey LeadTracker™

Toolset to manage catering sales team and their catering leads.
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  • Integrated Catering Lead and Sales Team Management.
  • Provide useful metrics to your Catering Sales Team by tracking the number of leads added, lead conversation ratios, and the value of the leads captured in time based on sales history.

MONKEY Connect Open API

Supporting 3rd party marketplaces and delivery service provider.

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  • Available interface with third-party online ordering and order capture marketplace to integrate directly with MONKEY™. MONKEY Connect provides operators with the flexibility to maintain relationships with 3rd party marketplaces, while utilizing the power of the MONKEY™ platform to track customer data, order data, and streamline in-store operations.
Sales team and lead management

Monkey LeadTracker™

Toolset to manage catering sales team and their catering leads.

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  • Integrated Catering Lead and Sales Team Management.
  • Provide useful metrics to your Catering Sales Team by tracking the number of leads added, lead conversation ratios, and the value of the leads captured in time based on sales history.
Open API supporting 3rd party market places

MONKEY Connect Open API

Supporting 3rd party marketplaces and delivery service provider.

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  • Available interface with third-party online ordering and order capture marketplace to integrate directly with MONKEY™. MONKEY Connect provides operators with the flexibility to maintain relationships with 3rd party marketplaces, while utilizing the power of the MONKEY™ platform to track customer data, order data, and streamline in-store operations.

3rd Party Integrations

POS, Loyalty, Payment Processing, Mobile Apps.

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  • Point of Sale (POS) Integrations – Interface with your POS platform for ease of operational execution at your store locations for your takeout and delivery orders as well as a mechanism to synchronize catering sales and menu items depleted.
  • Gift Card and Loyalty Programs – Gift Card and Loyalty programs and mobile apps allow clients to benefit from new or existing programs that can be fully integrated and utilized for takeout, delivery and catering programs.
  • Credit Card Payment Gateways – Credit Card Gateways assist with payment processing for customers who order online, as well as for back-end order entry by sales staff.
POS, loyalty, payment processing integration

3rd Party Integrations

POS, Loyalty, Payment Processing, Mobile Apps.

Show More
Show More
  • Point of Sale (POS) Integrations – Interface with your POS platform for ease of operational execution at your store locations for your takeout and delivery orders as well as a mechanism to synchronize catering sales and menu items depleted.
  • Gift Card and Loyalty Programs – Gift Card and Loyalty programs and mobile apps allow clients to benefit from new or existing programs that can be fully integrated and utilized for takeout, delivery and catering programs.
  • Credit Card Payment Gateways – Credit Card Gateways assist with payment processing for customers who order online, as well as for back-end order entry by sales staff.

Ready to take control?

Request a demo of MONKEYTM today!

Ready to take control?

Request a demo of MONKEYTM today!

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