(formerly MSI — same powerhouse product, now going bananas with innovation!)
Since 2002, MONKEY has powered catering for hundreds of restaurant brands across 10,000+ locations—slinging more than $5 billion in catering orders through our CRM, analytics, online ordering, production management, and delivery integrations.
No other platform offers the same depth of features or breadth of integrations.
From day one of 2025 we set out to help catering teams climb higher, move faster, and keep guests grinning. Below are the first fruits of that mission—fresh features that make selling, producing, and analyzing catering as easy as peeling a banana.
Top Product Features Shipped or Shipping in H1 2025
🏆 Best‑in‑Class Ordering Experience
- Monkey Online Ordering V2 (MOO2) — mobile‑first storefront with cart tracker and dietary filters.
- Item‑Specific Lead Times — gives kitchens the prep time they need for complex items while telling shoppers the earliest pickup or delivery slot.
- Day‑Part Availability Messages — breakfast‑only items clearly communicate next availability.
🛠️ Empowering Catering Managers
- Order Pad Processing — up to 30 % faster — quicker entry for admins and stores.
- 366‑Day Report Ranges — pull a full year (leap years too) in one click.
- Weekly Year‑over‑Year Dashboard & Report — spot which locations are up or down versus last year.
🔒 Making Operations Easier & More Secure
- Delivery Fee & Gratuity Reconciliation — separate POS mapping for third‑party deliveries.
- Stronger Account Security — email verification on sign‑up and edits to curb fraud.
📊 Adding Visibility & Back‑of‑House Control
- Production Item Controls on Order Guides — toggle mapped production items per location without cloning menu items.
- Tax‑Exemption Expiration Tracking — record expiry dates and stay compliant with dashboard alerts.
Feature Spotlights
🛒 Monkey Online Ordering V2 (MOO2)
Sleek UI keeps checkout friction‑free on any device. Cart tracker plus smart dietary filters ensure every guest’s needs are covered.
- Sleek, modern UI with touch‑friendly layouts.
- Cart tracker & dietary filters cover all restrictions.
- Fewer support calls thanks to clear lead‑time cues.
- On‑brand look with flexible CSS hooks.
“Since moving to MOO2 in late 2024, online catering orders are up 20 % year‑over‑year, and site updates are a breeze.”
⏰ Item‑Specific Lead Times
Override lead times per menu item; shoppers see a friendly banner if timing’s too tight.
- Set distinct prep windows (e.g., 24‑hr lasagna).
- Inline banners show earliest fulfilment time.
🕒 Day‑Part Availability Messages
Breakfast‑only? Lunch‑exclusive?
Items outside their active window now show a concise banner telling shoppers the next time they’re available—before the cart can disappoint.
- Real‑time “next available” banners appear on restricted items.
- Works across breakfast, lunch, and dinner schedules.
- Reduces confusion and abandoned carts by setting clear expectations.
⚡ Up to 30 % Faster Order Pad
Save time, reduce stress, and push more orders through with our optimized admin workflow.
- Load, edit, and submit orders in a fraction of the time.
- Smoother rush periods and fewer bottlenecks.
📊 366‑Day Reports
Run an entire fiscal year—including leap years—at once instead of chaining 100‑day exports.
- Date ranges up to 366 days.
- Export CSV/PDF in two clicks.
📈 Weekly Year‑over‑Year Dashboard & Report
A new tile surfaces who’s up or down versus the same week last year—no spreadsheet gymnastics required.
- Rolling week‑to‑date view updates daily—instantly surfaces wins and red flags so you can act fast.
- Displays sales, transactions, and average spend with prior‑year deltas.
- Helps pinpoint issues and replicate best practices to lift sales across the network.
🚚 Delivery Fee & Gratuity Reconciliation
DoorDash Drive, Dlivrd, DeliverThat — route each fee to the right POS bucket automatically.
- Map delivery fees & gratuity to dedicated GL accounts.
- Cleaner reporting by separating in‑house vs. third‑party costs.
🔒 Account Security
Email verification on sign‑up and sensitive edits slashes spam and helps meet SOC 2 requirements.
- Verification links on account create & key edits.
- Blocks fraudulent sign‑ups & reduces chargebacks.
🛠️ Production Item Controls
Fine‑grain control that topped our customer‑portal wishlist: toggle mapped production items per location right in the order guide—perfect for limited pilots and regional rollouts.
- Enable/disable production items without cloning menu items.
- Roll out specials to select stores instantly.
- Test new recipes while keeping central reporting clean.
🏷️ Tax‑Exemption Expiration Tracking
Add expiry dates to billing‑account tax‑exempt records and monitor them via a dashboard tile alert. First pieces roll out before July.
- Store expiration dates alongside existing tax‑exempt numbers.
- Dashboard tile surfaces accounts nearing expiry—click through to export the list.
- Reduce last‑minute rushes for updated exemption letters.
📅 Looking Ahead…
We’re hard at work on the next wave of feature sets.
Here’s what we’re monkeying around with:
- 📝 Improved Edited‑Order Handling — crystal‑clear visibility into what changed, who changed it, and when.
- 🔄 Customer Self‑Service Edits in MOO2 — let guests tweak their own orders online (within brand‑set rules).
- 💬 CRM Feedback — capture and act on automated customer feedback right inside MONKEY.
- 🤖 AI Explorations — we’re exploring agents that can handle inbound calls and manage edited orders without human hand‑offs.
- 📲 SMS Order Notifications — send order updates to internal teams via text.
- 💡 Your Ideas — the roadmap is always open. Tell us what would make your day.
🐵Got Feedback?
Drop us a note at product@monkeymediasoftware.com. Your ideas help shape future releases—thanks for swinging by!
